Effectiveness of a QMS

Answer:

Management review meetings are a good moment to evaluate the effectiveness of a QMS by analyzing to what extent quality objectives have been met. Organizations should not use a cookie-cutter approach to define key performance indicators (KPI). What is suitable for an organization with a strategic orientation is not advisable for another one, even in the same economic sector, with a different strategic orientation. For example, if your organization competes on price its KPI are about efficiency and volume. In that case you can use indicators like:
• Rate of complains
• Quality costs
• Capacity utilization
• Suppliers performance
• Production uptime
• Rate of late delivery dates
But if your organization competes on innovation its KPI could be about:
• Rate of complains
• Number of new products launched
• Sales of new products
• Margins of new products
• Number of new patents

These materials will provide you details with evaluation criteria and performance indicators:

• article - How to Make Management Review More Practical - https://advisera.com/9001academy/blog/2013/12/10/make-management-review-practical/
• article - How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
• article - Monitoring and Measurement: The basis for evidence-based decisions https://advisera.com/9001academy/blog/2020/09/21/how-to-perform-monitoring-and-measurement-according-to-iso-9001/
• - free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/