NC regarding QMS effectiveness monitoring

Answer:

There is no single measurement that will tell you whether the QMS (Quality Management System) is effective or not. QMS effectiveness is comprised from different elements of the QMS and there could be several indicators ( KPI) to measure effectiveness and health of QMS, depending on organization's processes as well as Policy/quality objectives:
- Number of major non conformities coming from second/third parts audit
- Customer satisfaction improvement
- Confirmed certification from Registrar
- Obtain new certifications to improve your business
- Increasing the number of orders from Customers
- Cost reduction improvement ( including cost of poor quality)
- Time to market reduction for new products
- Zero defects achievement
- Compliance to law and regulation

For more information, see : Practical tips for measuring your QMS according to ISO 9001:2015 clause 9.1 https://advisera.com/9001academy/blog/2017/08/29/practical-tips-for-measuring-your-qms-according-to-iso-90012015-clause-9-1/

These materials will also help you regarding QMS effectiveness:
- Book Discover ISO 9001:2015 Through Practical Examples https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/