Guest user Created: May 09, 2017 Last commented: May 09, 2017

QMS effectiveness and customer satisfaction

What are the elements that could demonstrate Quality Management System and customer satisfaction improvement?

0 0

Select user

Strahinja Stojanovic May 09, 2017

Answer:

Effectiveness of the QMS can be demonstrated through achievement of the quality objectives, improving quality performance and customer satisfaction.

Improvement of customer satisfaction is demonstrated by conducting customer satisfaction survey and comparing results with the ones gathered with the previous survey. For more information, see: Main elements of handling customer satisfaction in ISO 9001 https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/

Quote

0 0

Comment as guest or Sign in

HTML tags are not allowed

Name *

Email *

I accept the Privacy and Terms

Notify me when someone replies

May 08, 2017