Guest user Created: Dec 03, 2018 Last commented: Dec 03, 2018

Effectiveness of actions

My company, is a client and we used your templates to create all of our ISO 9001-2015 documents. During the QMS Review we are supposed to report on the "Effectiveness of actions taken to address risks and opportunities". Do you have example of how that might look or what would be reported? The word "effectiveness" means to me that we need to analyze something that may or may not be in a spreadsheet. Any insight to an easy way to do this would be very much appreciated.

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Iciar Gallo Dec 03, 2018

Answer:

As it is stated in our procedure of Addressing Risks and Opportunities you need to evaluate the actions taken for addressing risks and opportunities. You can monitor and measure the actions analysing and evaluating the data gathered in order to determine their effectiveness. Your organization can use different methods to do that, such as Key Performance indicators, business metrics, internal audits, monitoring of corrective actions and action plans and subsequent reporting into management reviews.

To learn more about risks and opportunities in ISO 9001:2015 you can use the following materials:
- Article: https://advisera.com/9001academy/blog/2017/10/10/does-iso-9001-require-a-procedure-for-addressing-risks-and-opportunities/
- Article: https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/

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Dec 03, 2018

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