Our company is struggling in how to meet the IATF requirement 7.3.2. Our procedure was vague at first and then it was rewritten to clarify what type of evidence would be provided to show that we are meeting the intent of this requirement and was still shot down by our auditor at our follow-up surveillance audit to close out some findings. Without placing a lot of garbage in our procedure that we know won't be done, how do we go about being practical in meeting this particular requirement? Could you provide examples of what other companies are doing? Are other companies struggling with being compliant with this clause of the standard?
Regarding requirement 7.3.2 of IATF 16949, an organization needs to have in place documented process (mapped, flow diagram, procedure) for Motivation of employees to achieve quality objectives (incentives for objectives, targets and what employees expect when they achieve targets, bonuses, investment in employees, other types of motivation and what and when it is performed, etc.), Continuous impro vement and promotion of innovation (what employees can expect when they promote innovation and when they have a high score in CI) and Promotion of quality and technology awareness (workshops, visual management, awards, etc.).
I highly recommend that you don’t put anything in the procedure that won’t be done. All the above is a common practice in the automotive industry that you should follow.