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Evidences of a strategic orientation

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Guest user Created:   Jul 22, 2018 Last commented:   Jul 22, 2018

Evidences of a strategic orientation

"I’m quality person for my company but battling with the following: Determine if your organization has made (or would make) a distinction between the content and process-related issues during the formulation of its strategy for the implementation of QMS. Is it clear to an objective observer exactly what your organization QMS strategy entails, and how did it arrive at the particular strategy?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Jul 22, 2018

Answer:

It can be clear to an objective observer what is the strategic orientation of an organization. Assuming a strategy requires making choices, particularly, making trade-offs. An organization with a strategic orientation will assume to be good in some things and not so good at others. For example, if an organization has a strategic orientation of being a very competitive low-price supplier it cannot be, at the same type, a very competitive supplier of innovative products and services. Having said that, I believe that in most cases that is not possible or not clear for an objective observer because the strategic orientation is not cle ar for the organization or is not translated into the QMS documentation. Last month, when preparing the checklist for an audit, I looked into the quality policy and realized that they had only statements that anyone can subscribe, no strategic orientation there. Like “We want satisfied customers”

The following material will provide you information about strategic orientation:

ISO 9001 – Aligning quality objectives of the QMS with the strategic direction of the company - https://advisera.com/9001academy/blog/2017/03/07/aligning-quality-objectives-of-the-qms-with-the-strategic-direction-of-the-company/
You can look for strategic orientation example in this link https://advisera.com/books/wp-content/uploads/sites/9/2017/09/Discover-ISO-9001-through-practical-examples-EN-LookInside.pdf
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Jul 22, 2018

Jul 22, 2018

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