I am looking for a proper explanation of what quality objective is, and in relation to the quality policy in iso 9001:2015 standard.
I also wish to know how to write a good departmental objective, especially in the department of operations in a construction and fabrication company. This should relate to the process approach with risk-based thinking as well as PDCA is a concern.
A quality objective is a result that the quality management system intends to achieve. Good quality objectives stem from the quality policy. A good quality policy is appropriate to the purpose and context of the organization and supports its strategic orientation.
So, a good template to write a quality objective should test this condition: which commitment of the quality policy is executed through this quality objective?
So, if a construction company follows a strategy based on working for a particular niche of customers, a good quality policy will consider those particular customer requirements as priority for improvement. For example, our company wants to be viewed as the experts, the tailors in working with long glass surfaces. That way, a quality objective may be: “rate of long glass surfaces projects won”.
Good objectives should comply with the S.M.A.R.T (specific, measurable, achievable, realistic and time-based) test. A good template should test these conditions.
In my work with organizations I also include a time chart to answer to three important questions: what to do, by whom and until when.
A good template should also clarify upfront what resources are available to meet the objective.
About developing good departmental objectives and using the process approach. Please check these two free webinars on demand: