External and internal context and interested parties

Answer:

I assume that your organization’s purpose is to sell lubricant’s quality control results.

Internal issues:
Any issues about Lab. overall performance (capacity OK? Non conformities? Delivery dates?) Or infrastructure (do you need new equipment? Or to many equipment breakdowns? Any needs for new competences? – Things that keep coming in conversations about the Lab performance or day to day (remember weaknesses and strengths of your organization)

External issues:
Any issues about opportunities and threats in the context of your organization. Things like: how are your customers going? How is the economy going? Are there any regulatory news that affect customer’s life and requirements? Are there any technological trends that will affect the Lab business?

Your organization sells quality control results to customers, t hey are an interested party. Why do they choose your Lab? Because it is the cheapest? Because it is the fastest? Because it is the most reliable? Because it is recommended by the customers’ customers? Are regulators an interested party? Are customer’s customers an interested party? Why will they recommend your lab to their suppliers (your customers)? Are there any critical suppliers that you can consider as an interested party? What do you want from them and what do they expect from you? Are there knowledge centers that are interest parties? Universities, Petroleum and Lubricants institutes? What do they want from your Lab and what do your Lab want from them? And workers, are they an interested party? What do you want from them and what do they require from your Lab?

The following material will provide you information about internal and external context, and interested parties:

- How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
- Understanding needs & expectations of interested parties in ISO 9001:2015 - https://advisera.com/9001academy/blog/2017/10/24/understanding-needs-expectations-of-interested-parties-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/