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How to address CSR in your IATF 16949 QMS Manual

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Created:   Nov 24, 2017 Last commented:   Nov 25, 2017

How to address CSR in your IATF 16949 QMS Manual

Dear Strahinja, i'm dealing with CSR's in the IATF 16949 QMS Manual and I don't know how to do it. Could it be a good idea to make a table in which CSR's appear related to IATF 16949 clause and document in my QMS?
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IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Strahinja Stojanovic Nov 25, 2017

This will depend on the type of CSR (Customer Specific Requirements) because they can refer to different elements of your QMS. Besides requirements for product, customer can have requirements for processes, from production to handling nonconformity, therefore I think it is better to state these requirements in parts of the system to which they are related, then to have one centralized place and not being sure that the relevant people are familiar with CSRs.

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