'm trying to figure out what to ask during an audit regarding this portion of clause 126.96.36.199 h) defined responsibilities, definition of escalation process and flow of information, including top management, and customer notification;Thank you.
Product safety is an issue taken with the new version standard of IATF 16949: 2016. 188.8.131.52 The parts from "a" to "m" clause cover almost the entire standard. Article h) is more about responsibility, authority, knowledge, escalation process.
I have listed the typical audit questions for clause "h" below, but are not limited to them.
Who is the product safety officer defined and how and where was it documented?
Do all employees know their duties and authorities regarding product safety?
When the customer complaint is received, who and what to do, how has this subject been described in the organization, and are the relevant employees competent and knowledgeable about customer complaints?
How did the organization define the escalation process?
Is a document like escalation matrix or etc. defined in QMS structure?
Are all employees, including senior management, knowledgeable about product safety?