Identifying and measuring Key Performance Indicators

You can start by identifying your relevant interested parties. For example:

Then, considering the purpose of your organization, put yourself in the shoes of your relevant interested parties and list what they expect from your organization. One can think about: safe food and correctly labeled and packaged food. What happens if food is not safe or not correctly labeled and packaged?

As key performance indicators, your organization can have effectiveness indicators:

• # unsafe food events
• # of complaints about incorrectly labeled and packaged food

As key performance indicators, your organization can also have indicators about government and general public perception/opinion about the results of the public health unit work.

Then, your organization can have indicators about the amount of work done real versus planned. For example:

• # of inspections done / # of inspections planned
• Rate of approved restaurants
• Rate of approved foods
• Real cost of operation / planned cost of operation

As a rule of thumb consider indicators concerning:

• Effectiveness;
• Efficiency;
• Quantity of inspections

You can find more information about indicators below

• How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
• ISO 9001 document template: Matrix of Key Performance Indicators - https://advisera.com/9001academy/documentation/matrix-key-performance-indicators/
• Practical tips for measuring your QMS according to ISO 9001:2015 clause 9.1 - https://advisera.com/9001academy/blog/2017/08/29/practical-tips-for-measuring-your-qms-according-to-iso-90012015-clause-9-1/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/