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There are many possible impacts to compromised impartiality, it all depends what the event issue is/ was. This is the reason a risk based approach is required. For the purposes of ISO 17025 the objectives of technical competency and consistent results and any other set objectives or mandatory requirements must be protected from lack of impartiality. This means that compromised impartiality is a nonconforming event and must be addressed as a a priority. Follow your process and determine root cause and suitable corrective actions.
For examples, and further information, have a look at my replies to similar questions:
- Assuring impartiality and confidentiality at https://community.advisera.com/topic/assuring-impartiality-and-confidentiality/
- Impartiality at https://community.advisera.com/topic/impartiality/
For more information on Impartiality, also have a look at the article How to ensure impartiality in an ISO 17025 laboratory at https://advisera.com/17025academy/blog/2020/10/12/ensuring-impartiality-in-an-iso-17025-laboratory/
and the ISO 17025 toolkit at https://advisera.com/17025academy/iso-17025-documentation-toolkit/
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Aug 12, 2021