Incident vs. problem management

Answer:
Aim of the Incident management is to enable the user to use greed services, as soon as possible. This means, sometimes, to implement - temporary fixes (i.e. workarounds).
On the other side, goal of the Problem management is to prevent incidents by finding the root cause of one or more incidents.
Read these article to find out more about these processes:
"Incident Management in ITIL – solid foundations of operational processes" https://advisera.com/20000academy/blog/2013/05/21/incident-management-itil-solid-foundations-operational-processes/
"ITIL Incident Management" https://advisera.com/20000academy/knowledgebase/itil/-incident-management/
"ITIL and ISO 20000 Problem Management – Organizing for problem resolution" https://advisera.com/20000academy/blog/2014/07/29/itil-iso-20000-problem-management-organizing-problem-resolution/
"ITIL Problem Management: getting rid of problems" https://advisera.com/20000academy/blog/2013/08/05/itil-problem-management-getting-rid-problems/