Interested parties requirements

You can schedule a meeting with the relevant people of your organization (those that are familiarized with the different processes of your company, such as heads of department or top management) in order to conduct a SWOT analysis (strengths, weaknesses, opportunities and threats).  This analysis is going to help you to understand the internal and external issues of your organization as well as the relevant interested parties and their needs and expectations plus risks associated. Some interested parties may include: shareholders. customers, employees, government, etc. You can write a procedure to state this process, although it is not necesary, it can help you to conduct it in a systematically way. 

For more information about how to identify the interested parties of your organization and addressing risks and opportunities, see the following materials: 

- Article - How to determine interested parties and their requirements according to ISO 9001:2015: https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015//

- Article . How to address risks and opportunities in ISO 9001: https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/

- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/

- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/