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An audit to a quality management system has two purposes, auditing:
conformity – is the organization working according to its own requirements and to ISO 9001 requirements;
effectiveness – is the organization meeting its objectives.
Also, audits are about the quality management system, not about the quality of products and services. That is why organizations are n ot allowed to put the logo of certification in contact with the products they manufacture. What is audited is not the product but, for example, if manufacture and quality control activities were performed and decisions made according to planned. About that phrase “ensure that they actually are the right processes”, ISO 9001 uses the word determine instead of identifying. There are no right processes waiting to be discovered. Process definition is an act of management. Determining means establishing the processes by research or calculation, there is will in there. Identify processes means recognizing, discovering processes among the available processes. The truth is, there are no available processes waiting to be discovered. Organizations should decide which processes they need. Conformity and effectiveness are the critical evaluation criteria.
The following material will provide you information about internal audits:
- ISO 9001 – 13 Steps for ISO 9001 Internal Auditing using ISO 19011 - https://advisera.com/9001academy/knowledgebase/13-steps-for-iso-9001-internal-auditing-using-iso-19011/
- How to deal with nonconformities in an ISO 9001 certification audit - https://advisera.com/9001academy/blog/2015/06/09/how-to-deal-with-nonconformities-in-an-iso-9001-certification-audit/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jul 31, 2018