Internal ISO 9001-2015 audit

I have identified the sections in our company manual to answer the questions, but do I need to obtain paper proof?

Answer:

You need to obtain evidences that support the answers to your questions. What people say in their answers are not facts, are pseudofacts. You have to get evidences, facts that support what people say in their answers. For example, it might be a demonstration, or it might be a record, or it might be corroboration from others, in different places and at different times. So, you need proof, but not necessarily a paper proof.

if I discover a procedure that has not been implemented, do I include it in the audit with a procedure to correct?

Answer:

No. If the procedure is not implemented you found a nonconformity. You should write the nonconformity with evidences. That is your role as auditor.

Auditors do not compromise their independence and impartiality with a solution to the nonconformity. The solution is up to the quality manager or, even better, to the audited area manager. Auditees may decide that the procedure is OK, and what was wrong was a lack of training, ineffective training for the procedure users, for example. It is not auditors job to propose solutions.

The following material will provide you more information about internal audit:

• How to write a good ISO 9001 audit nonconformity? - https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/
• Free online training ISO 9001 Internal Auditor - https://advisera.com/training/iso-9001-internal-auditor-course/
• Book ISO Internal Audit: A Plain English Guide https: //advisera.com/books/iso-internal-audit-plain-english-guide/