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ISO 14001 Clause 4.2

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Guest user Created:   Apr 08, 2021 Last commented:   Apr 08, 2021

ISO 14001 Clause 4.2

I am struggling with what to put under section 4.2 Understanding the needs and expectations of interested parties.

I have been asked to do a list of suppliers etc. but the bit I'm not exactly certain on is what I put under the needs and expectations.

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ISO 14001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 14001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Apr 08, 2021

Each organization decides who are their interested parties. According to my experience, interested parties include more than just suppliers. For example, customers, neighbors, local authority, and government. For these groups, it makes more sense to think about their needs and expectations. For example, neighbors want peace and quiet, local authorities want jobs, and compliance with compliance obligations, customers want things like competitive price, delivery times met, a product with the agreed quality, guarantee of supply, (quality control system, respect for the environment, environmental certification).

You can also include suppliers, in that case perhaps their needs and expectations are around things like orders, quantity minimums, timely payment, new products/services.

Although about ISO 9001, perhaps the technique that I use and present in this free webinar on-demand - Context of the organization, interested parties, and scope - - may be useful for you.

The following material will provide you more information:

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Apr 08, 2021

Apr 08, 2021