ISO 14001 Clause 4.2

Each organization decides who are their interested parties. According to my experience, interested parties include more than just suppliers. For example, customers, neighbors, local authority, and government. For these groups, it makes more sense to think about their needs and expectations. For example, neighbors want peace and quiet, local authorities want jobs, and compliance with compliance obligations, customers want things like competitive price, delivery times met, a product with the agreed quality, guarantee of supply, (quality control system, respect for the environment, environmental certification).

You can also include suppliers, in that case perhaps their needs and expectations are around things like orders, quantity minimums, timely payment, new products/services.

Although about ISO 9001, perhaps the technique that I use and present in this free webinar on-demand - Context of the organization, interested parties, and scope - - may be useful for you.

The following material will provide you more information:

• How to determine interested parties according to ISO 14001:2015 - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/how-to-determine-interested-parties-according-to-iso-140012015/
• Enroll for free in the course - ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
• Book – The ISO 14001:2015 Companion - https://advisera.com/books/the-iso-14001-2015-companion/