ISO 20000, ISO 22301 audit finding "observation" removal
We have been informed by auditing company, that they will be removing "Observation" as an audit finding, as this is requirement from certification bodies and that the auditors will report as results of the audit only Non-conformities (minor & major) and Opportunities for Improvement. Is there a change in the audit reporting mandated for these ISO standards globally? For example for ISO 27001 "Observations" will be still used by the auditors. Or is this rather a decision of the auditing company and they have a right to remove "Observations"?
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Mar 07, 2023