ISO 9001 and Construction

1. Where should we start?

Answer:
When implementing a QMS I see it as a project with two work fronts A and B.
A is about modeling how the organization works based on what is called the process approach. Describing an organization as a set of interacting projects.
See this generic example:

Then, for each process look for what can go wrong and should be improved, look for opportunities to take advantage, and see if ISO 9001:2015 requirements are already being met. Describe those processes in order to standardize your work.
B is about where is the organization going to. It is about strategic orientation, objectives, and plans to meet them.

2. Is it beneficial that we already have SOP in place?

Answer: It is very beneficial. That means that there is a culture of organizing the work, there is already experience of having internal standards.

3. As a construction company, what part of physical construction work needs to be outlined and documented within the QMS?

Answer: One of the first activities in B, mentioned above, is defining the QMS scope. Your organization can do a lot of construction work and define that will be only about bridge construction, for example.

4. How is remove and replace construction work defined? Product or service?

Answer: Trust me that is not important. For example, there is a marketing approach called service-dominant logic that defends that everything is the service. When a customer contracts your organization they do not care about construction. They want the outcome of your organization's work

5. How do most construction companies define their organizations?

Answer: List a number of construction companies that you know and are certified and search the internet for their certificate and check what is their scope.

The following material will provide you information about implementing a QMS:
- ISO 9001 – How to define the scope of the QMS according to ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/
- Would construction companies benefit from ISO 9001? - https://advisera.com/9001academy/blog/2016/06/07/would-construction-companies-benefit-from-iso-9001/
- Case study for ISO 9001:2015 transition in a construction company - https://info.advisera.com/9001academy/free-download/case-study-for-iso-9001-2015-transition-in-a-construction-company
- Free online ISO 9001:2015 Lead Implementer Course - https://advisera.com/training/iso-9001-lead-implementer-course/
- Free webinar on demand – Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/