ISO 9001 and hospitality

ISO 9001:2015 clause 9.3.2 is very detailed about preparing the inputs for a management review. We do not have any hospitality example to give you, but you can follow ISO 9001:2015. For example, a hospitality organization in Europe or Asia may be considering in its context analysis the impact and consequences of the coronavirus situation on the tourism industry. For example, a hospitality organization can use customer ratings from travel metasearch engine for lodging reservations as inputs about customer satisfaction and opportunities for improvement.

You can find more information about management review in the following links:

- How to make Management Review more useful in the QMS - https://advisera.com/9001academy/blog/2014/01/21/make-management-review-useful-qms/
- How to Make Management Review More Practical - https://advisera.com/9001academy/blog/2013/12/10/make-management-review-practical/
- Free webinar – How to perform management review according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-perform-management-review-according-to-iso-9001-2015-free-webinar-on-demand/
- ISO 9001 document template: Procedure for Management Review - https://advisera.com/9001academy/documentation/procedure-management-review/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/