Thanks to the support by clarifying me bellow questions:
1/Example of determining the requirements for products and services, meaning what features the product or service will have in the organization;
2/Example of the scope of QMS and its evidence in any organization ;
3/ Example of process design/service in any organization ;
4/ Example of establishment and documenting the criteria for suppliers selection in any organization ;
5/Example of establishment and documenting the criteria Production and service provision in any organization
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1/Example of determining the requirements for products and services, meaning what features the product or service will have in the organization;
Answer:
I do not know if I understand the question correctly. Product or service requirements are included in its specifications. They are a design output (see ISO 9001:2015 clause 8.3.5 d))
2/Example of scope of QMS and its evidences in any organization;
Answer:
I invite you to check this free webinar on-demand - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - – where I develop the topic.
For example, a hotel may have several services and several kinds of clients:
While implementing a quality management system, top management decided that its scope would be only the hospitality service for groups. The scope statement should be written in a document. Normally, organizations keep a system’s manual, not mandatory, and include the scope statement there.
3/ Example of process design/service in any organization
Answer:
In this picture
you find a generic example of a design process.
4/ Example of establishment and documenting the criteria for supplier’s selection in any organization;
5/Example of establishment and documenting the criteria Production and service provision in any organization
Answer:
Unfortunately, I cannot present here those examples because we sell that kind of template in our ISO 9001:2015 Documentation Toolkit. Please check the free previews available.
About supplier’s selection criteria – think about what an organization needs from its suppliers: no defects, no delivery delays, price level, innovation, service.
About establishing the criteria for product and service provision – please check this free webinar on-demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/ - and see how the risk-based approach can be used to develop a process control plan.
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Apr 02, 2021