How to evaluate the effectiveness of Training to perform a process to a procedure?
I am an internal auditor and I am trying to determine how to determine if we are meeting the requirements of 7.2c to evaluate the effectiveness of the actions taken; i.e. Training took? We are currently just having a supervisor sign off on OJT, but that does not sound like "Evidence of Effectiveness." Don't we need to be giving some kind of Quiz, or at least be defining what exactly they were trained for, and are they now competent to perform that process?
As an auditor I agree with you. As a consultant I recommend organizations to divide these actions into two types: awareness and training.
If we are not going to evaluate the effectiveness, it is an awareness action. For example, training given to all workers entering the company in terms of health and safety.
When we talk about training, we must evaluate its effectiveness. What is effectiveness? The extent to which planned results are achieved. Thus, any training only makes sense if its objectives, planned results, are defined before anything else. Are the training objectives defined? Attention, training objectives are not about the fulfillment of the hours or the program, it is a transformation in the trainees. What I recommend to companies, when designing a training course, is to define its objectives and define the criteria and timing for evaluating effectiveness. For example, if the training is about using a software module, the evaluation of effectiveness can be done 15 days later, and the criteria can be “the trainee is already using the software alone for more than 90% of the time”. If the training was on good practices to reduce defects, the evaluation of effectiveness can be done 2 months later looking at the evolution of the number of defects. If trainees and managers found the training to reduce defects fantastic, but 2 months later they are at the same level, training was not effective.
The following material will provide you more information about competency and the process approach: