ISO 9001 Internal and external issues

Organizations cannot think about the future without considering what is happening in its context, internal and external.

Consider the case of a company specialized in recruiting crews for:

• Cruises - Imagine the impact of the current pandemic in that company for the foreseeable future
• Cargo ships – Imagine the impact of the current protectionist trend among some countries, or the long-term impact of reshoring due to more relevance given to supply chain resiliency 

These are examples of external issues that surely will affect future business opportunities. As an internal issue consider for example the difficulty of the same company to migrate operations to an online channel due to lack of know-how or resistance from staff.

You can find more information below:

• How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
• Free webinar on demand - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/