Internal and external issues according to ISO 9001:2015

Answer:

First step is to identify all the issues relevant to the QMS, this means to focus only on the issues that affect ability of your organization to achieve its objectives. This can be done on the meeting of top management and process owners in the company.

Once you determine all the issues, you need to decide whether to take actions to address them or not. If you decide to take actions, you need to plan actions by defining responsibilities, resources and deadlines for enforcing the actions. And finally, during the management review, the top management must evaluate effectiveness of the actions taken and to decide whether to initiate new actions or not.

For more information see:
- How to identify the context of the organization in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/