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ISO 9001 KPIs for the documentation department in the pharmaceutical industry
How can I determine ISO 9001 KPIs for the documentation department in the pharmaceutical industry?
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Carlos Pereira da Cruz
Oct 26, 2020
Start by the end!
What is the purpose of a documentation department in the pharmaceutical industry?
That department exists to meet what desirable results?
That department exists to avoid what undesirable results?
For example:
- The documentation department exists to provide approved documents required for introducing new products in the market
- The documentation department exists to ensure that updated documents are used where they are needed
As KPIs you can use for this example:
- Rate of new product introductions delayed because of missing approved documents
- Number of outdated documents found in use during audits
The following material will provide you more information:
- How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/ - Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Oct 26, 2020
Oct 26, 2020
Oct 26, 2020