ISO 9001 KPIs for the documentation department in the pharmaceutical industry

Start by the end!

What is the purpose of a documentation department in the pharmaceutical industry?

That department exists to meet what desirable results?

That department exists to avoid what undesirable results?

For example:

• The documentation department exists to provide approved documents required for introducing new products in the market
• The documentation department exists to ensure that updated documents are used where they are needed

As KPIs you can use for this example:

• Rate of new product introductions delayed because of missing approved documents
• Number of outdated documents found in use during audits 

The following material will provide you more information:

• How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
  https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/