ISO 9001 NC Management

When one speaks about non-conformities one can be speaking about audit non-conformities or product/service non-conformities.

Let us consider the product/service non-conformity situation.

When a non-conformity is determined the first priority is to prevent the unintended delivery or use. ISO 9001:2015 provides several alternatives to treat the non-conforming product/service:

• correcting the non-conformity by repair or rework
• segregation, containment, return or suspension
• recall
• obtaining authorization under concession to use/deliver as is

After correction quality should be controlled again.

Record non-conformities occurrence and reasons. Record what was done and the authority that made the decision about what to do.

The following material will provide you information about nonconformities:

• ISO 9001 – Understanding dispositions for ISO 9001 nonconforming product - https://advisera.com/9001academy/blog/2014/11/18/understanding-dispositions-iso-9001-nonconforming-product/
• ISO 9001 – Difference between correction and corrective action - https://advisera.com/9001academy/blog/2016/02/09/iso-9001-difference-between-correction-and-corrective-action/ ion/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/