ISO 9001 process flow diagram

Considering the ISO 9001 process flow diagram.

Let us concentrate our attention on the activities. Think in terms of verbs, of actions. What do you see from the moment a potential customer contacts the laboratory and the moment that customer receives a report with the test results?

You can gather a team of people and with sticky notes draw a picture like this one:

This is why the laboratory exists. Those are the main, the operational processes.

Those processes do not work alone. They need support from other processes that supply resources. Perhaps you can see something like this:

Where is your laboratory going? To whom should it work? What kind of tests should perform?

This is typical of a management process that works in close relationship with two other support processes (commercial and developing new tests and services):

The following material will provide you more information about the process approach:

- ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
- Free webinar - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/