ISO 9001 responsibilities and tasks

With ISO 9001:2015 there is no longer a mandatory requirement for a quality management representative. ISO 9001:2015 makes no mention of a QMS office. So, it is up to each organization to design the set of responsibilities, authorities and tasks of both a QMS office and of a QMR. If your organization decides to keep both functions read your QMS documentation, interview people and list all activities done for each function. Then, separate those where people have latitude for decision (authority) from those where people are just expected to do (responsibility).

For example, an organization may decide that a QMS office has the responsibility to receive and investigate complaints (responsibilities) but have no authority to decide what to communicate to customers (no authority).

The following material will provide you more information:

• How to document roles and responsibilities according to ISO 9001 - https://advisera.com/9001academy/blog/2018/02/26/how-to-document-roles-and-responsibilities-according-to-iso-9001/
• Enroll for free in ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
• Book - Discover ISO 9001 :2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/