ISO 9001 Certification Documentation

Plese find below the answers to your questions:

@Guest user

Can I appear as General Manager even if I am not in the Chamber of Commerce registration? If you need an engagement letter for certification purposes?

 I would not include you in the organizational chart yet, since you are not officially in the company. You can include your position as a planned change in your QMS, and when you enter the company in 2022 your role must be included as well as your tasks and competence needed. 

@Guest user

The administration is a service that we buy partly from a professional and partly from the accountant which of the cited? do we have to put names or is it enough the role that can then be played by different people?

You will need to include these services as outsourced services and you should specify that in the scope. Therefore, these services will need to be evaluated according to the criteria for the evaluation of suppliers. In addition, you won´t need to put their names and roles since they are outsourced suppliers and their companies are the ones that should do that.

@Guest user

Can we omit the organization chart or make a simplified one?

You can make a simplified one, as long as you can show how your organization is structured as well as their respective roles and responsabilities are described.

@Guest user

RGQ in our case of coinciding with AD?

It does not need to be the same person, there are not such requirements in ISO 9001:2015.

@Guest user

Are all the chapters and sub-chapters of the manual mandatory? If someone does not belong to us or we have nothing to say, do we put n / a? For example, we do not have offices but we work either digitally from home (especially in the last year and a half) or on-site by the customer.

Firstly you need to know that the Manual is no longer a mandatory document. Having said this, you can adapt to your own organization and delete those parts that don´t apply to your company. 

@Guest user

Can we use Teams and Office 365 as a repository?

You can, as long as you can control your documents and records and keep the confidenciality of the documentation. 

For more information about ISO 9001 certification, you can see the following materials: 

- QMS change management in 7 steps: https://advisera.com/9001academy/blog/2016/11/29/qms-change-management-in-7-steps/

- How to document roles and responsibilities according to ISO 9001: https://advisera.com/9001academy/blog/2018/02/26/how-to-document-roles-and-responsibilities-according-to-iso-9001/

- How to evaluate supplier performance according to ISO 9001:2015: https://advisera.com/9001academy/blog/2015/10/27/how-to-evaluate-supplier-performance-according-to-iso-90012015/

- Tips to make document controles more useful in your QMS: https://advisera.com/9001academy/blog/2014/05/20/tips-make-document-control-useful-qms/

- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/

- Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/