I wish to know more about the challenge for SME to meet the competence in 7.2 which really helps to improve the productivity and business of the company. Is there any research or case study done on it? Thank you.
Unfortunately, Advisera has no case study about that relationship. However, I would like to invite you to a thought exercise.
Productivity is a ratio. So, one can improve productivity either by increasing the numerator (higher value added, higher margins), or either by decreasing the denominator (reducing costs, improving efficiency)?
Consider this scenario as an example:
Now, for each process, determine the functions that participate and what activities contribute the most to productivity and design a job description with the relevant competence criteria. Please check this technique presented on this free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/ - particularly slides 13-15.
The following material will provide you more information about competency and the process approach: