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ISO 9001:2008 and ISO/IEC 20000

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Guest user Created:   Mar 04, 2016 Last commented:   Mar 04, 2016

ISO 9001:2008 and ISO/IEC 20000

I work for a company dedicated to financial matters, and the IT department is the backbone for all transactions. The IT department is particularly interested in obtaining an ISO certification; however, not the rest of departments of the institution. We want know 1) if the ISO / IEC 20000 is the right certification for IT division or should we aim for the ISO 90001:2008; 2) if within the ISO /IEC 20000 we must certify in its entirety from part 1 to part 11. 3) Is the 20000 toolkit offered by your company includes all 20000 parts? and last does your company offers audit certification on ISO /IEC 20000? I contacted Bureau de Veritas but they do not offer this ISO 20000 certification or training.
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Mar 04, 2016

Answer:
1. ISO 9001 (please note - current revision is 2015, see here https://advisera.com/9001academy/knowledgebase/iso-9001-2015-revision/) is general standard related to the quality management. Partially, it is applicable to IT organization i.e. services. However, ISO 20000 is standard related to the management of IT services and is more appropriate for IT orga nizations. So, it is excellent match for IT division. But, if you are large division, be careful with the scope of the implementation (see this article to learn more https://advisera.com/20000academy/blog/2015/06/02/how-to-define-the-scope-of-the-sms-in-iso-20000/)
2. Yes, ISO 20000-1 must be fully implemented.
3. Yes, there is a toolkit which covers all requirements in ISO 20000, you can find it here: https://advisera.com/20000academy/iso-20000-documentation-toolkit
No, we don't offer certification, we are not certification body (see here to learn more https://advisera.com/blog/2016/02/29/accreditation-vs-certification-vs-registration-in-the-iso-world/)

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Mar 04, 2016

Mar 04, 2016

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