ISO 9001:2008 and ISO/IEC 20000
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Answer:
1. ISO 9001 (please note - current revision is 2015, see here https://advisera.com/9001academy/knowledgebase/iso-9001-2015-revision/) is general standard related to the quality management. Partially, it is applicable to IT organization i.e. services. However, ISO 20000 is standard related to the management of IT services and is more appropriate for IT orga nizations. So, it is excellent match for IT division. But, if you are large division, be careful with the scope of the implementation (see this article to learn more https://advisera.com/20000academy/blog/2015/06/02/how-to-define-the-scope-of-the-sms-in-iso-20000/)
2. Yes, ISO 20000-1 must be fully implemented.
3. Yes, there is a toolkit which covers all requirements in ISO 20000, you can find it here: https://advisera.com/20000academy/iso-20000-documentation-toolkit
No, we don't offer certification, we are not certification body (see here to learn more https://advisera.com/blog/2016/02/29/accreditation-vs-certification-vs-registration-in-the-iso-world/)
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Mar 04, 2016