Issues, interested parties and risks & opportunities
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Answer:
Organizations are open systems that interact with its context. For example, an organization can be very efficient, can manufacture quality products and have a top service and nevertheless have economic problems because: the economies of the countries of its major customers are having a bad performance, or demography is acting against the organization, or a technological advance made their product obsolete. These are external issues. Internal issues are about things that can be viewed as strengths or weaknesses. For examples of strengths we can have, an organization can rely on its ability to develop and launch new products, or rely on its brand, or on its manufacturing flexibility. For examples of weaknesses we can have, too many product defects, or too may delivery delays, or too many raw materials with price increases.
Interested parties are relevant entities that can affect or be affected by an organization activity like customers, suppliers, customers of the customer, regulators, influencers, employees, competitors. For example, some years ago I worked with a construction materials company that had as customers the contractors. Nevertheless, they worked a lot to satisfy architects, although they were not customers, they had a tremendous influence on the contractors (the company’s customers)
About risks and opportunities, I like to see them as topics that can help or hinder the ability of an organization meet its objectives. Imagine that an organization has a sales target, if the economy tanks it will become more difficult to attain the sales volume target (risk). Imagine that an organization expects to launch a new product that it suspects that will be a best seller. In this case the successful launching is an opportunity that will help meet the sales target
The following materials will provide you information about internal and external issues, interested parties and risks and opportunities:
- ISO 9001 – How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- How to determine interested parties and their requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- ISO 9001:2015 Case study: Context of the organization as a success factor in manufacturing company - https://advisera.com/9001academy/blog/2016/10/11/iso-90012015-case-study-context-of-the-organization-as-a-success-factor-in-manufacturing-company/
- free webinar - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Aug 30, 2018