Issues or risks

Answer:

Internal and external issues are factors and conditions that can have an effect on an organization’s approach to its products, services and investments and interested parties. For example, demography (an external issue) or defects level (an internal issue) act like inputs that influence top management decisions like setting a particular objective.

That particular objective is an expected result. Risks are the effects of uncertainty on an expected result. What can block us from attaining a particular expected result?

The following material will provide you information about internal and external issues and risks and opportunities:

ISO 9001 – How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
ISO 9001 - How to address risks and opportunities in ISO 9001 - https://advisera.c om/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/