I have never heard the term ITIL, I've been reading. But I still have some doubts. How is ITIL developed? Is it a flow chart, is it a textual file? How to take it up?
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
Jun 26, 2019
Answer:
To get basic understanding about ITIL, I suggest you to read following text: “What is ITIL®?” https://advisera.com/20000academy/what-is-itil/
Implementation includes processes, organizational change, technology (management and e.g. IT Service Management tool), etc. These articles can help you
- “Ready, steady… go – Starting ITIL implementation” https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/
- Considerations before ITIL implementation https://advisera.com/20000academy/blog/2014/05/21/considerations-itil-implementation/?icn=free-blog-20000&ici=top-considerations-before-itil-implementation-txt
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Jun 26, 2019
Jun 26, 2019
Jun 26, 2019