Key Performance Indicators for a QMS

I will give you some examples, but you must be aware that Key Performance Indicators (KPIs) should be aligned with the strategic orientation of an organization. A fast fashion retail organization may have some KPIs very different from those applicable to a luxury retail organization. And even about those that are common, they may be followed with a different set of priorities and mindset.

• Gross profit, sales and cost of goods sold are the basic three
• You can have average sales per purchase, sales per square foot, sales per visitors
• You can have inventory to sales, return rate, backorder rate
• You can have employee satisfaction.

You can find more information below:

• How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
• Analysis of measuring and monitoring requirements in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/analysis-of-measuring-and-monitoring-requirements-in-iso-90012015/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/