Linking interested parties, processes, risks/opportunities and corrective action

Answer:

Your organization determines its interested parties and their needs and expectations. How does your organization answers to those needs and expectations? Through its processes. What can help (opportunity) or hinder (risk) each of your organization’s processes in meeting those needs and expectations? Acting on those opportunities and risks can be done through corrective actions. Imagine that an interested party (customer) values delivery speed, your processes of order treatment, production and delivery must be designed to support delivery speed. Risks like supplier delay or production machine breakdown, or opportunities like using pre-order stocks can be determined. Corrective actions can be used to mitigate risks, like reducing production machine breakdown frequency, or take advantage of opportunities.
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- ISO 9001 – How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- Risk-based thinking replacing preventive action in ISO 9001:2015 – The benefits - https://advisera.com/9001academy/knowledgebase/risk-based-thinking-replacing-preventive-action-in-iso-90012015-the-benefits/
- ISO 9001:2015 Risk Management Toolkit - https://advisera.com/9001academy/iso-90012015-risk-management-toolkit/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/