"I'm preparing for the MRM, and I'm trying to cover all the Input Requirements, however, I can't think of what to present to cover Measuring & Monitoring results, since I've covered objectives & KPIs, customer feedback and internal & External Audit results."
According to the process approach, your QMS is a set of interrelated processes. Every process has indicators or some other methods of measuring and monitoring performance. The Management Review Meeting (MRM) is a good place to do two things with those methods. First, are they relevant? Do you still consider them to be good choices to monitor and measure performance? Do you see better choices? Second, what about the performance level according to those indicators and other methods? Should your company update the targets for performance? Should your company develop improvement actions?
The following material will provide you information about monitoring and measurement: