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Management Review inputs and monitoring and measurement

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Guest user Created:   Oct 31, 2017 Last commented:   Oct 31, 2017

Management Review inputs and monitoring and measurement

"I'm preparing for the MRM, and I'm trying to cover all the Input Requirements, however, I can't think of what to present to cover Measuring & Monitoring results, since I've covered objectives & KPIs, customer feedback and internal & External Audit results."
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Oct 31, 2017

Answer:

According to the process approach, your QMS is a set of interrelated processes. Every process has indicators or some other methods of measuring and monitoring performance. The Management Review Meeting (MRM) is a good place to do two things with those methods. First, are they relevant? Do you still consider them to be good choices to monitor and measure performance? Do you see better choices? Second, what about the performance level according to those indicators and other methods? Should your company update the targets for performance? Should your company develop improvement actions?

The following material will provide you information about monitoring and measurement:

* Monitoring and Measurement: The basis for evidence-based decisions - https://advisera.com/ 001academy/blog/2014/04/15/monitoring-measurement-basis-evidence-based-decisions/
* How to implement the Check phase (performance evaluation) in the QMS according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/17/how-to-implement-the-check-phase-performance-evaluation-in-the-qms-according-to-iso-90012015/
* How to define Key Performance Indicators for a QMS based on ISO 9001- https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
* free online training ISO 9001:2015 Foundations Course – https://training.advisera.com/course/iso-9001-foundations-course/
* book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Oct 31, 2017

Oct 31, 2017