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Managing warranty claim department as an automobile dealership

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Guest user Created:   Jul 09, 2020 Last commented:   Jul 10, 2020

Managing warranty claim department as an automobile dealership

What would be the most appropriate and effective way by using specific studies to manage a warranty claim department as an automobile dealership?

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IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Fırat İnceli Jul 10, 2020

After the warranty complaints are received by the dealer if the problem is part of the warranty scope and is not related to end-user (driver/passenger) error; the subject and the faulty part should be forwarded to the relevant automotive OEM company. Especially if it is an issue related to faulty part driver and vehicle safety than much faster reaction must be shown.

Depending on the situation, either a part replacement or temporary vehicle supply is provided. According to the investigation result of the OEM company, the customer must be answered in writing. 

Generally, this process is carried out by departments such as after-sales services, etc

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Jul 09, 2020

Jul 10, 2020

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