After the warranty complaints are received by the dealer if the problem is part of the warranty scope and is not related to end-user (driver/passenger) error; the subject and the faulty part should be forwarded to the relevant automotive OEM company. Especially if it is an issue related to faulty part driver and vehicle safety than much faster reaction must be shown.
Depending on the situation, either a part replacement or temporary vehicle supply is provided. According to the investigation result of the OEM company, the customer must be answered in writing.
Generally, this process is carried out by departments such as after-sales services, etc