Warranty and Lifetime

The company where I work is not very big and activity is related with the assembly of wire harnesses for automotive.

Recently I was requested to give info for the Lifetime of the product and Warranty management to our OEM potential customer I have read of course IATF points related to this but it's still not very clear.What are obligations related to warranty management from the supplier side?

As you know, the quality responsibility of the product belongs to the manufacturer and designer throughout the product lifetime. The solution to problems related to product design belongs to the product design responsibility. The production factory is responsible for the problems related to the production quality of the product.

Complaints about the products produced by the supplier can come in 2 ways.

• Directly from the factory where it sells the product
• From vehicle service

If the supplier receives complaints directly from services or from the factory; these issues must be addressed according to the complaint management clauses 10.2.3,10.2.4,10.2.5 and 10.2.6 of IATF 16949: 2016 standard.

What info I have to collect to answer about a lifetime?

Product lifetime information such as life, durability, replacement time, etc should come from the product design responsible. This information should come from the product technical drawings and/or technical specifications