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Minor and major nonconformities and observations

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Guest user Created:   May 28, 2019 Last commented:   May 28, 2019

Minor and major nonconformities and observations

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Carlos Pereira da Cruz May 28, 2019

I would like to ask for your opinion regarding our practice of declaring several minor non-conformities as a major non-conformity. The minor findings may be found in one or several departments and we usually call this system non-conformity.

Answer
I agree with that practice and use it myself in my audits. If I find several minor nonconformities about a similar topic throughout an organization, I normally write a major nonconformity because it is a systemic problem and each previous minor nonconformity support that conclusion.

Question 2
Another thing is whenever there are 3 or 4 observations, we elevate and consolidate them into a non-conformity.

Answer 2:
About observations I have a problem. There is no ISO 9000:2015 or ISO 19011:2018 definition of observation. What do you consider an observation? Your findings either are conformity or nonconformity. If they are conformities and you think there is an opportunity for improvement it is your opinion based on your experience. You as auditor can suggest that there is an opportunity for improvement. What do you consider as an observation?

You can find more information about nonconformities at:
- Article – How to write a good ISO 9001 audit nonconformity? - https://advisera.com/9001academy/blog/2018/04/24/how-to-write-a-good-iso-9001-audit-nonconformity/
- Major vs. minor nonconformities in the certification audit - https://advisera.com/27001academy/blog/2014/06/02/major-vs-minor-nonconformities-in-the-certification-audit/
- Free course – ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-9001-internal-auditor-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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May 28, 2019

May 28, 2019

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