Naming the actions to address risks and opportunities
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I would like to know your opinion on a question I asked during the webinar (not answered because of shortage of time).
How could you define in your QMS the actions coming out from a "risk assesment / evaluation activity":Preventive actions (no nonconformity has occurred yet), even if the term "preventive action" is not mentioned in the new ISO 9001) or "Corrective actions" assuming for instance that a risk exceeding a certain level (eg FMEA risk weight) is considered a nonconformity in your QMS ?
Answer:
The standard, doesn't define how this actions should be called, but I think the best title for them should be "actions to address risks and opportunities". The reason for that is to avoid the term "preventive" and they are not always "corrective", on the other hand, they need to be reviewed during the management review and it will be much easier to systematize them if they all have the same title, like corrective actions.
For more information, see:
- The Role of Risk Assessment in the QMS https://advisera.com/9001academy/blog/2014/01/07/role-risk-assessment-qms/
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Feb 22, 2016