"As a service provider, how to we relate Procedure for Management of Nonconformities and Corrective Action? The temple sounds mainly concern with Production. How should we deal with this procedure (8.7, 10.2) and make a record for Non-conforming records (8.7, 10.2.2) and corrective action (10.2.2)?”
ISO 9001:2015 speaks about nonconformities in two clauses:
8.7 is about nonconforming outputs (products and/or services)
10.2 is about other nonconformities like process performance
Whenever a nonconformity occurs it must be treated, it must be corrected. Correction eliminates the nonconformity. After the correction one must ask if a corrective action is needed. A corrective action attacks the cause of the nonconformity and reduces the probability or frequency of the recurrence of the nonconformity. When performance is evaluated, for example, the rate of nonconformities, one must ask if the performance is acceptable or an improvement action, a corrective action is needed.
The following material will provide you inform ation about the nonconformities and corrective actions: