Nonconformities of outsource partners

Can we manage them ( solve/eliminate the problem ) with the Process "Control of non conforming product/service" and carry on with the Process"Corrective / Preventive Actions" ?
Or we must determine a different process for controlling and problem solving of these two outsourced processes?
These two mentioned above mandatory processes, are only for our internal system services and control ?

Thank you for your time,

 

Answer:

There is no need you to manage nonconformities in outsource organization. If you find any irregularities in operation they perform in your behalf, you should file a complaint and request evidences that the nonconformity is removed.
There is no need to establish another process.
Yes, the control of nonconforming product and corrective and preventive ac tions are only for internal processes.

Here are some informative articles regarding the subject:

Understanding dispositions for ISO 9001 nonconforming product https://advisera.com/9001academy/blog/2014/11/18/understanding-dispositions-iso-9001-nonconforming-product/
Seven Steps for Corrective and Preventive Actions to support Continual Improvement https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/