Guest user Created: Feb 13, 2017 Last commented: Feb 13, 2017

Nonconformity and related clauses

In the ISO 9001:2015 standard, if our Fabrication shop drills holes in the wrong place on a part and it has to be redone (the problem was caught before the part left our facility), should I cite Clause 8.7.1? We would do an NCR but on my NCR’s, I also cite clauses from the standard and I want to be sure I am using the best one.

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Strahinja Stojanovic Feb 13, 2017

Answer:

It is definitely a nonconformity but not related to the clause 8.7. This clause only explains what needs to be done in case of nonconforming product. Part of the process of resolving a nonconformity is to determine what requirements of the standard and applicable work instructions and procedures haven't been meet during the production or service delivery. The nonconformity you mentioned is probably related to the clause 8.5 Production and service provision but nonconformity does not necessarily has to be related to the clause of the standard, it can also be related to the procedures and rules that you defined in the company.

For more information, see: Understanding dispositions for ISO 9001 nonconforming product
https://advisera.com/9001academy/blog/2014/11/18/understanding-dispositions-iso-9001-nonconforming-product/

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Feb 13, 2017

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