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Not reacting to a nonconformity

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Guest user Created:   Jul 15, 2019 Last commented:   Jul 15, 2019

Not reacting to a nonconformity

1. How to prepare context of the organization, should it be documented consisting of a big bunch?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Jul 15, 2019

Answer:
More than documentation, context is about reflection, about thinking in what is around and within an organization that can explain its presence and influences its future. ISO 9001:2015 does not require any documentation. You can record your organization’s context in a meeting minute, for example. See below an example at the white paper.

2. If the gap analysis of non-achievement of Quality objectives is not available during internal audit & NC has been given, is this NC goes to clause no 6.2 or clause no 9.1.3?

Answer:
Your organization-defined quality objectives and plans to meet them – clause 6.2 is OK.
Your organization monitored and evaluated performance against the quality objectives – clause 9.1.3 is OK
So, quality objectives were not met (a nonconformity by the way) and the organization has not reacted – clause 10.2.1 is NOK
Not reacting is the audit nonconformity and the clause is 10.2.1.

The following materia l will provide you more information about corrective actions:
White paper - Case study for ISO 9001:2015 transition in a construction company - https://info.advisera.com/hubfs/9001Academy/9001Academy_FreeDownloads/Case_study_for_ISO_9001_2015_transition_in_construction_company_EN.pdf

How to deal with nonconformities in an ISO 9001 certification audit - https://advisera.com/9001academy/blog/2015/06/09/how-to-deal-with-nonconformities-in-an-iso-9001-certification-audit/
Free webinar – ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Jul 15, 2019

Jul 15, 2019

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