Objective and consequence
Assign topic to the user
P – Profit
Q – Quantity
P – Productivity
D – Development
Q – Quality
C – Cost
D – Delivery
M – Morale (including safety, training, attrition, rewards/awards/appreciation)
The very first parameter is not easy to calculate. Pl. suggest”
Answer:
These things are not calculated sequentially but iteratively. I arrange your items according to the figure below in a sort of cause-effect relationship map.
Be aware of which items are critical to winning your target customers. Customers are not all alike, some value innovation and development, others value service and flexibility, and others value price above all. Operational perspective topics should be a function of your target-customers and not a general list.
Personally, I look into profit as a consequence of all other things. Your organization invests in resources and infrastructures, in order to be excellent at the operational perspective, to have results at the customer perspective translated into financial results. Your organization may need a certain level of profit to be sustainable or attractive to investors, you can start with a figure and see what level of sales, costs, and prices you need and evaluate if it is reasonable and attainable. Perhaps your organization concludes that it has to change its strategy in order to meet a certain level of profit.
The following material will provide you with information about quality objectives:
- ISO 9001 – How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- [free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jan 08, 2019