I am confused to determine the correct objectives of the manufacturing company. Let me know below if the objectives that I identified are correct, please:
1. To Increase customer satisfaction
2. To increase profitability
3. Increase the avg collection time after-sales made on credit
The best way to start thinking about quality objectives is to start reading your organization’s quality policy. Can you underline any particular commitments, any particular promises made? Of course, every organization want to meet customer satisfaction, but what is needed to get it? Less defects? More innovative products? Lower price? More flexibility with orders? Faster response?
Your organization want a quality management system (QMS) able to win new customers, satisfy current customers and continue to work with them. What does the QMS need to aim for to get those outcomes as consequences?
The following material will provide you more information:
Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/