Objectives, risks and opportunities and the HR department

Answer:

1. What kind of outcomes does your organization’s top management expect from the HR department? This will most likely depend on your context. I can imagine things like:

No problems with compliance obligations;
Ability to find skilled candidates;
Contract people that will stay with the organization;
Contract a diversified set of persons;
Provide timely and effective training;
Promote the right people;
Getting a certain people turnover;
…

Now you can choose which topics are more relevant and translate them into objectives that could be used to monitor and evaluate HR department performance.

2. Risk is about possible conditions that can affect an organization’s ability to meet expected, desired results or that can promote undesirable results.

Picking the list of desired outcomes above what can happen that affect, positively or negatively each one?

Insufficient awareness of compliance obligations changes;
A strong economy is starving the number of skilled candidates;
A good reputation can help find skilled candidates;
Using the lowest price as criteria to contract trainers can affect training effectiveness rate;
…

The following material will provide you more information about quality objectives and risks and opportunities:
- How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- White paper - Case study for ISO 9001:2015 transition in a construction company - https://info.advisera.com/hubfs/9001Academy/9001Academy_FreeDownloads/Case_study_for_ISO_9001_2015_transition_in_construction_company_EN.pdf

- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/