"I would like to get some clarity on what exactly the standard requires on 6.1. Actions to address risks and opportunities. I have identified the risks as well as actions to address them for our organisation, however I'm not sure what the opportunities and actions to address them refers to. Can you please give me examples of any industry or company?”
When I work with ISO 9001 I try to be aware of opportunities about products and services, about management system objectives or undesirable effects, or about processes. An opportunity is something that can help an organization meet desired results or avoid undesirable results. Imagine that you are having a meeting about sales or commercial performance and you realize that there is a market need that no one is addressing. There is an opportunity to develop and launch a new product to cater that need. Imagine that you are assessing process performance and realize that you can improve productivity by making some changes in the lay-out. That is another opportunity. Normally, you evaluate those opportunities and their return to decide if they deserve your investment and effort.
Today I worked with a company that is evaluating the opportunity to attend and expose their products at two international fairs. Something that they never tried before. It can be an interesting opportunity to increase sales and sell higher value added producs.
The following material will provide you information about risks and opportunities: