Organizational chart in the Quality Manual

Answer:

ISO 9001:2015 does not require organizational charts, however the standard states that authorities need to be defined. Many organizations use organizational charts as a way to determine authorities, because they show the authorities in a clear manner. Therefore, using organizational charts where you add names and job titles could be a good way to comply with the requirement. You will also need to update those organizational charts regularly.

Also, keep in mind that the quality manual is not mandatory anymore in the new ISO 9001, so you can decide if using an organizational chart and in that case include it or not in a manual.

These materials can help you the quality manual and the need of an organizational chart:
- Article - How to document roles and responsibilities according to ISO 9001: https://advisera.com/9001academy/blog/2018/02/26/how-to-document-roles-and-responsibilities-according-to-iso-9001/
- Book - Discover ISO 9001:2015 through p ractical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on line ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/